Terms & Conditions
We guarantee all animals to be healthy, established feeders and be correctly sexed.
Prices are subject to change without notice. Please check for current pricing.
We accept Bank EFT or Cash. Once your payment has cleared, your shipment can be delivered. Payments made in person must be made by cash, but be aware that the animal/s remain for sale until we have been paid. If someone else wants to buy your snake before you can get to us, we can not stop them. Payment in full is necessary before snakes are shipped or can be picked up.
We offer payment plans on purchases over R2000.00
A typical payment plan would involve paying an agreed-upon deposit (usually not less than 50% the value of the purchase) and then settling the remaining amount within an agreed upon time frame. The repayment amounts are very much open for discussion, and we will be more than happy to put together a plan that will help you to get the animals that you need.
There are however certain policies to our payment plans, so please note the following:
- Once the deposit clears, there can be no alterations to the deal.
- You may not swap the snake you ordered with another one or change the duration of the initial agreement.
- All monies paid during the duration of the agreed upon time frame, are not refundable. If you forfeit, you lose your outlay.
- We do not send payment reminders.
- If the agreed upon final deadline arrives and the outstanding amount is not settled, the agreement will be forfeited as well as all prior monies paid.
- No animal will leave our premises until full payment has cleared into our account.
- Due to time constraints, we are unfortunately not in position to take updated photos and give feedback on individual snakes during the term of the agreement.
- All snakes in our care will be properly cared for. (kept clean, well fed and heated.)
- We do not offer discounts on payment plans
- In the event of more than one customer wanting to purchase a specific animal at the same time, cash sales will always take preference over a payment plan.
- Customers are welcome to settle the outstanding amount before the agreed upon settlement date.
- If applicable, transportation costs will be factored into the total amount upfront.
- In the unlikely event that we are unable to supply the order, we will do an immediate and full refund.
Please note that all deposits are non-refundable.
Animals are shipped with Bidair Pet Lounge to all major cities in South Africa. It remains the customers responsibility to collect the animals from the airport of destination.
The customer is responsible for the husbandry after taking possession of the animal. We have no control over care once the snake is in the possession of the customer. If you are in anyway dissatisfied with your purchase, you must notify us within 7 days. After that point we will assume you are completely satisfied with your purchase.
After Sales Service
All snakes sold by us, come with complete after sales service. Please note that should your purchase be sold to a third party, this service will become null and void.